Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please ensure you contact us via email within the 14 days prior to sending your item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately due to hygiene reasons we cannot accept returns for earrings. 

To start a return, you can contact us at louise@louisemurphyjewellery.com. On receipt of your request we will send you the return information. 

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at louise@louisemurphyjewellery.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will not accept responsibility for any lost parcels where delivery is refused if the correct address as given to us is used. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like, custom products (such as special orders or personalised items), and jewellery that is for a piercing (such as earrings and nose studs). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (not including postage costs). Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at louise@louisemurphyjewellery.com.

 

All returns and exchange shipping costs are the responsibility of the customer unless the item is faulty or we have made a mistake- the item is your responsibility until it reaches us.  We cannot cover return shipping costs. Initial shipping costs are also non-refundable. If you receive a refund, the cost of the initial shipping charge will be deducted from your refund. This also applies if you ordered multiple items with the value over £30 and received free delivery but the items kept are now under this value. If you request an exchange you will need to pay the shipping cost again.